Terms of Service

By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.

BookZync provides AI chat automation, lead capture, and (on Prime) custom website development tailored for service businesses — including dental clinics, medical practices, salons, and gyms. All services, including timelines, deliverables, and ongoing hosting, will be outlined in a separate client agreement upon purchase.

While we strive to provide highly accurate AI agents, Artificial Intelligence is an emerging technology that may occasionally generate inaccurate information (“hallucinations”).

BookZync is not liable for any lost revenue, scheduling errors, or miscommunications that occur as a result of AI-generated responses. It is the responsibility of the business to monitor AI interactions and provide correct knowledge base documents during setup.

For medical and healthcare contexts: the AI is explicitly trained never to diagnose, give medical advice, or attempt to handle emergencies. Urgent symptoms are directed to local emergency services or your clinic's urgent line. You are responsible for keeping your knowledge base accurate.

You agree to:

• Provide accurate information about your services, hours, pricing, and policies during AI training.
• Review AI conversations periodically and notify us of any recurring errors so we can retrain.
• Comply with the laws that apply in your country regarding customer data, marketing consent (for example TCPA in the US, GDPR in Europe, CASL in Canada), and industry-specific regulations (for example HIPAA for US healthcare, or your country's equivalent).
• Not use BookZync to spam, harass, or send unsolicited messages.

The original content, features, and functionality of this website and the BookZync platform are and will remain the exclusive property of BookZync and its licensors.

On Prime, custom websites built for clients will have ownership rights transferred according to the specific client contract. Generally: design, copy, and codebase ownership transfers to you after the final invoice is paid; the underlying chat platform remains BookZync's.

We may terminate or suspend access to our service immediately, without prior notice or liability, for any reason — including but not limited to a breach of these Terms.

On termination, your right to use the service ceases immediately. You will have 30 days to export your lead and conversation data before deletion.

We reserve the right to modify or replace these Terms at any time. We will notify active subscribers of material changes by email at least 30 days before they take effect. By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms.

Questions about these Terms? Email [email protected].