Refund Policy

Onboarding — training your AI assistant, configuring your database, and (on Prime) building your advanced website — is included in your plan. BookZync does not charge a separate one-time setup fee; that cost is built into the monthly price.

We begin configuring BookZync specifically for your business as soon as your subscription starts — AI training, calendar configuration, brand-tone tuning, and (on Prime) website design.

Every plan includes a 5-day free trial. To get started, we collect a few verification details so we can configure your AI assistant on your real website. The free trial itself carries no charge, and it gives you enough time to evaluate the service before your subscription begins.

• Verification details are collected upfront (business identity, website access) so we can set the AI assistant up on your real systems before the free trial begins.
• The free trial begins on the day your AI assistant goes live on your website.
• During the free trial, you have full access to your plan's features.
• If you cancel before the end of Day 5, you won't be charged.
• If you don't cancel before the free trial ends, your first month is billed automatically and your subscription begins.

The free trial is offered once per business. It does not apply to plan upgrades or downgrades after your first paid month.

Our subscription plans are billed on a recurring basis every 30 days. Pricing varies by plan and industry — the current rates are shown on the pricing page and on your industry’s page, and are confirmed at checkout before you pay.

BookZync is available worldwide. Prices are listed in US dollars; Paddle, our merchant of record, handles checkout for your country — including any local taxes (such as VAT or GST) and currency handling.

Cancel anytime. You may cancel your subscription at any time by contacting our support team or through your dashboard. Your subscription remains active until the end of your current billing period and will not renew automatically.

No prorated refunds. After the free trial ends, subscription payments are non-refundable. We do not offer partial or prorated refunds for unused days within a billing cycle. If you cancel mid-month, your AI assistant remains active until the end of your current paid period, then stops. No further charges.

Plans include a monthly allowance of voice-conversation credits (and, on eligible plans, SMS campaign credits). The allowance resets at the start of each billing cycle, and unused allowance does not roll over.

You can also purchase additional credits (“top-ups”) from your dashboard. Top-ups are one-time charges billed through Paddle at the price shown before you confirm. Purchased top-up credits carry over from month to month for as long as your subscription is active — they are consumed only after your monthly allowance runs out.

• Top-up purchases are non-refundable once made, except where a refund is required by applicable law.
• Credits are consumed on use. A voice call that never connects is not charged — the credit is returned to your balance automatically.
• Credits have no cash value, cannot be exchanged for money, and cannot be transferred to another account.
• When your subscription ends — whether you cancel or the account is terminated — any remaining credit balance lapses and is not refunded. We recommend purchasing only what you expect to use.
• Billing errors (for example, a duplicate charge for the same top-up) will be corrected in full. Email [email protected].

Our system relies on third-party AI and infrastructure providers. We cannot guarantee 100% uptime, though we target 99.9%. Service interruptions related to third-party AI or hosting outages are not grounds for a refund.

We will, however, work diligently to restore service in any event of a BookZync-specific error. If a confirmed outage caused by BookZync lasts longer than seven consecutive days within a single billing cycle, we will provide a service credit for the affected period. Email [email protected] to request it.

We encourage clients to contact us directly to resolve any billing issues. Unauthorized chargebacks or payment disputes filed without first contacting our team will result in the immediate suspension of your AI assistant and any associated services. Fraudulent or abusive chargebacks may result in the suspension or termination of your account.

Most billing concerns are resolved within one business day when raised directly. We always prefer a conversation over a dispute.

If you have any questions regarding your billing or this policy, please reach out to our team:

Email: [email protected]