Refund Policy

Onboarding — training your AI assistant, configuring your database, and (on Prime) building your advanced website — is included in your plan. BookZync does not charge a separate one-time setup fee; that cost is built into the monthly price.

We begin configuring BookZync specifically for your business as soon as your subscription starts — AI training, calendar configuration, brand-tone tuning, and (on Prime) website design.

Every plan includes a 5-day free trial. To get started, we collect a few verification details so we can configure your AI assistant on your real website. The free trial itself carries no charge, and it gives you enough time to evaluate the service before your subscription begins.

• Verification details are collected upfront (business identity, website access) so we can set the AI assistant up on your real systems before the free trial begins.
• The free trial begins on the day your AI assistant goes live on your website.
• During the free trial, you have full access to your plan's features.
• If you cancel before the end of Day 5, you won't be charged.
• If you don't cancel before the free trial ends, your first month is billed automatically and your subscription begins.

The free trial is offered once per business. It does not apply to plan upgrades or downgrades after your first paid month.

Our monthly subscription plans are billed on a recurring basis every 30 days. Current monthly pricing:

• Go: $159 / month
• Plus: $419 / month
• Prime: $629 / month

Annual plans save you up to 14% compared to monthly billing (paid upfront).

BookZync is available worldwide. Prices are listed in US dollars; Paddle, our merchant of record, handles checkout for your country — including any local taxes (such as VAT or GST) and currency handling.

Cancel anytime. You may cancel your subscription at any time by contacting our support team or through your dashboard. Your subscription remains active until the end of your current billing period and will not renew automatically.

No prorated refunds. After the free trial ends, subscription payments are non-refundable. We do not offer partial or prorated refunds for unused days within a billing cycle. If you cancel mid-month, your AI assistant remains active until the end of your current paid period, then stops. No further charges.

Annual subscriptions are paid upfront and discounted (save up to 14% vs monthly billing). Annual subscription fees are non-refundable once the term has begun. If you cancel an annual subscription mid-term:

• Service remains active until the end of the annual term.
• We do not refund the remaining months of an annual plan.
• You will not be auto-billed for the next annual term.

Our system relies on third-party AI and infrastructure providers. We cannot guarantee 100% uptime, though we target 99.9%. Service interruptions related to third-party AI or hosting outages are not grounds for a refund.

We will, however, work diligently to restore service in any event of a BookZync-specific error. If a confirmed outage caused by BookZync lasts longer than seven consecutive days within a single billing cycle, we will provide a service credit for the affected period. Email [email protected] to request it.

We encourage clients to contact us directly to resolve any billing issues. Unauthorized chargebacks or payment disputes filed without first contacting our team will result in the immediate suspension of your AI assistant and any associated services. Fraudulent or abusive chargebacks may result in the suspension or termination of your account.

Most billing concerns are resolved within one business day when raised directly. We always prefer a conversation over a dispute.

If you have any questions regarding your billing or this policy, please reach out to our team:

Email: [email protected]