Everything we get asked.

BookZync is an AI receptionist for your business. It sits on your website as a chat assistant, and whenever a customer asks something — at lunch, at midnight, on a Sunday — it answers right away, just like a great front-desk person would. It answers their questions, and when they're ready, it books the appointment straight into your calendar. It's built for specific industries — salons, gyms, home-services businesses, and restaurants — so it speaks your industry's language from day one.

Everything you need to stop losing customers: the AI assistant on your website chat, an inbox that catches every lead and shows you who's ready to book, a calendar that fills itself, email confirmations on every plan and one-tap text reminders on Plus and Prime so people actually show up, your Google review link ready to share, and a simple dashboard that shows you — in dollars — what the AI is bringing in. On Prime, our team also designs, builds, and hosts your entire website.

Salons, gyms, home-services businesses, and restaurants. We don't do generic — the AI is trained for your industry, so a salon's assistant talks about cuts and color while a restaurant's assistant handles private-event inquiries. During onboarding, we set it up for yours.

No — it backs them up. It catches everything your team can't get to: nights, weekends, lunch rushes, the three messages that came in while everyone was busy. Smaller businesses often let it run the whole front desk; bigger teams use it so nothing slips through. Either way, your staff stops apologizing for late replies.

Because customers don't wait. When someone wants an appointment, they usually message two or three places and book whichever answers first. If your reply takes an hour — or the message comes in at 9pm when nobody's there — that customer has usually already booked somewhere else. And most inquiries arrive outside business hours, exactly when your business can't answer.

Your business never leaves a message hanging again. The AI replies in seconds, any hour of the day. It answers questions about your services, prices, and hours, then offers real open times from your calendar and books the appointment on the spot — email confirmation included. The customer never waits, so they never wander off to a competitor.

It hands the conversation to you, gracefully. The customer is told a real person will follow up, and your team gets the full conversation by email and in your dashboard — so you pick up exactly where the AI left off. No dead ends, no lost customer.

You'll see it, not just feel it. Your dashboard shows every conversation the AI had, every lead it caught, and every appointment it booked — including the ones that came in at 2am. The analytics page adds it up in dollars, so you can judge BookZync by the same numbers you judge everything else in your business.

On your website, as a small chat bubble. Customers talk to it the way they'd text a friend — 'how much is a cleaning?', 'are you open Saturday?', 'can I get in Friday afternoon?' — and it answers right away, 24/7.

Yes — really book, not just take a message. It checks your BookZync calendar and your hours, offers times that are genuinely open, collects the customer's details, and confirms by email. Cancelling and rescheduling work the same way. By the time you look up, the appointment is already on the books.

No — and that's the part that surprises people. We train it on your business: your service names, your tone, the way you actually talk to customers. Most customers can't tell. And you can read every conversation it has, and tell us to adjust anything you don't like.

You tell us once, during onboarding — your services, prices, hours, and policies. After that, you can change anything anytime from your dashboard, and the AI updates instantly. Raise a price on Tuesday, and the AI quotes the new one on Tuesday.

Yes. On Go, we set up the essentials — your greeting, services, and hours. On Plus and Prime, we go deeper: your tone, your most common questions, how to respond when a customer hesitates, even the local phrases your customers use.

Only if you ask it to. Out of the box it's helpful, not pushy. Want it to always mention your intro offer? Tell us. Want it to never push and let customers ask first? Tell us that instead. It follows your rules.

English and French. Set “Language for your customers” to French in your settings, and the assistant answers your customers in French.

None. If you can copy and paste, you can run BookZync. We handle the AI training, the dashboard speaks plain English, and when you want something changed, you just tell us.

Yes — 10 days, free, on every plan. Your trial starts the moment you check out, and we use those days to set the AI up on your real website. Use it like a paying customer would. The trial includes 30 voice credits (you can buy more), and texting starts when the trial ends. If it's not for you, cancel before day 10 and you pay nothing. If you love it, do nothing — your first month starts automatically.

Three plans, no hidden fees and no separate setup fee — it's all built into one monthly price. Go is $***/month, Plus is $***/month, and Prime is $***/month — Prime includes a complete website our team builds for you. Prices are in US dollars, plus applicable tax, which Paddle adds at checkout for your country.

The hands-on work we do before you go live: training the AI on your business, installing the chat widget on your site, setting up your BookZync calendar (hours, services, visit lengths), and walking you through everything in a live onboarding session — all included in your plan, with no separate setup fee.

Yes. Plus and Prime include 500 SMS credits a month for appointment texts, waitlist offers (Gap Recovery), and campaigns, with affordable top-ups if you need more. Every text is sent by your team with one tap; nothing goes out on its own. Texts send from a dedicated number we register to your business. US and Canadian carriers review each registration on their own schedule, so your number shows as 'on approval' until they clear it. It is a new number for texting, not your existing phone line.

No contract trapping you. Every plan is month-to-month — cancel whenever you like. Your customer data is yours and leaves with you.

Anytime. Upgrades kick in immediately. Downgrades wait until your next billing date, so you never lose features you've already paid for.

Through Paddle, the payment company that handles our billing. Your card details are encrypted and handled entirely by Paddle — we never see or store your card number. Every charge comes with an emailed receipt.

Cancel from your dashboard or with one email — no cancellation fee, no 'retention call.' Your AI keeps working until the end of what you've already paid for, then stops. Your customer data stays yours: export it anytime, and we'll delete it if you ask.

The free trial is your safety net — cancel before day 10 and you're never charged a cent. After that, we don't refund partial months — your service simply runs to the end of what you've paid for. One exception: if an outage on our side lasts more than 7 days in a billing cycle and we can't fix it, we'll credit you those days. The full policy is on our Refund Policy page.

About 7 days for most businesses. In that week we train your AI, set up your BookZync calendar, and install the chat widget. If you're on Prime, we design, build, and deliver your new website in that same week.

Yes — any website. WordPress, Squarespace, Webflow, custom-built, anything. It's one small snippet you paste once, or send to whoever manages your site. Prime customers skip this step entirely, because we build the new site with the assistant already installed.

Four things: your list of services with prices, your business hours, your booking system (or we set one up for you), and the ten questions customers ask you most. That's it — we do everything else.

A modern, mobile-first site — 3 to 5 pages — designed and hand-built by our team for your business, with the AI assistant already installed. Want to see the quality first? The demo sites on every industry page are exactly what we build.

The design, the copy, and the site code are yours once your final invoice is paid. If you ever leave BookZync, we hand over the site files and point your domain wherever you like — no hostage situations. The AI assistant and the BookZync platform behind it stay ours, so the chat widget comes off with the subscription.

Yes. Everyday updates — text, prices, hours, photos, service descriptions — are included in your plan; just ask. A full structural redesign is a separate conversation we'd scope with you.

Hosting, the security certificate, and fast delivery worldwide are all part of Prime — there's no separate hosting bill, ever. The domain itself is yours: you buy it at any registrar (about $*** a year) and we connect your new site to it.

On secure, encrypted cloud infrastructure. Conversations are encrypted in transit and at rest. You own all of your customer data, and you can export it or delete it at any time.

No. Your customer data is used for exactly one thing: running your AI. We don't sell it, share it, or use it for anything else. The full policy is on our Privacy page.

Yes, two ways: your customers can request deletion under privacy laws like GDPR and CCPA, and you can delete any conversation yourself from the dashboard, anytime.